Zu-licious Cakes & Sweets (“we,” “our,” “us”) is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit our website, place an order, or interact with us.
1. Information We Collect
When you visit our website or place an order, we may collect the following types of personal information:
- Personal Identification Information: Name, email address, phone number, billing and shipping address.
- Payment Information: Payment details are securely processed by Square or other payment processors and are not stored on our servers.
- Order Details: Products ordered, delivery instructions, and purchase history.
- Account Information: Username, password, and preferences if you create an account.
- Technical Information: IP address, browser type, device type, and cookies.
- Shopping Information: Products you’ve viewed, basket contents while browsing, and shipping address for estimating taxes and shipping.
2. How We Use Your Information
We use your personal information for the following purposes:
- To process and fulfill your orders.
- To send you information about your account and order.
- To respond to your requests, including refunds and complaints.
- To communicate with you regarding your order, account, or inquiries.
- To comply with legal obligations, such as calculating taxes.
- To improve our website, products, and services.
- To send you promotional emails and updates (only with your consent).
- To set up and manage your account, if you choose to create one.
3. Sharing Your Information
We respect your privacy and will not sell, rent, or share your personal information with third parties, except as necessary to provide services, including:
- Payment Processing: Your payment information is securely processed by Square or other payment gateways, such as PayPal. Some of your data may be passed to the payment processor, including purchase total and billing information.
- Shipping Providers: To deliver your orders.
- Service Providers: For website hosting, analytics, and technical support.
- Legal Requirements: When required by law or to protect our rights.
4. Cookies and Tracking Technologies
Our website uses cookies to enhance your browsing experience and gather information about website usage. You can manage your cookie preferences through your browser settings.
- Essential Cookies: Necessary for website functionality.
- Analytics Cookies: To analyze website traffic and usage.
- Marketing Cookies: To deliver personalized advertisements (if applicable).
We also use cookies to keep track of basket contents while you browse our site.
5. Data Security
We implement industry-standard security measures to protect your personal information, including:
- SSL encryption for secure data transmission.
- Restricted access to personal data.
- Regular monitoring and updates of our systems.
6. Who Has Access to Your Information
Members of our team have access to the information you provide us. For example:
- Administrators and Shop Managers can access order information (e.g., what was purchased, when it was purchased, and where it should be sent) and customer information (e.g., your name, email address, and billing and shipping information) to help fulfill orders, process refunds, and support you.
7. Your Rights
You have the right to:
- Access, update, or delete your personal information.
- Opt-out of marketing communications.
- Request information about how your data is processed.
To exercise your rights, please contact us using the details below.
8. Third-Party Services
Our website may contain links to third-party websites or services, including Square and PayPal for payment processing. We are not responsible for their privacy practices. Please review their policies before providing any personal information.
9. Data Retention
We retain information about you for as long as necessary to provide services or as required by law. For example, we store order information for tax and accounting purposes, which may include your name, email address, and billing and shipping addresses.
We also store comments or reviews, if you choose to leave them.
10. Children’s Privacy
Our website is not intended for individuals under the age of 18, and we do not knowingly collect personal information from children.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date.
12. Contact Us
If you have any questions or concerns about this Privacy Policy or how your data is handled, please contact us:
Zu-licious Cakes & Sweets687 Nicholson Street
Carlton North, Victoria, Australia
Email: enquiries@zu-licious.com.au
Phone: (03) 7037 3960
By using our website, you agree to this Privacy Policy. Thank you for trusting Zu-licious Cakes & Sweets!