Terms and Conditions

Effective Date: 16 December 2024

Welcome to Zu-licious Cakes & Sweets! These Terms and Conditions outline the rules and regulations for the use of our website and services. By accessing this website, we assume you accept these terms in full. If you do not agree to all the terms and conditions stated on this page, please refrain from using our website.

1. Definitions

• “We,” “Us,” or “Our”: Refers to Zu-licious Cakes & Sweets.
• “You” or “User”: Refers to the customer, visitor, or any individual accessing this website.
• “Website”: Refers to https://zu-licious.com.au.

2. Use of the Website

• You agree to use this website only for lawful purposes and in a way that does not infringe upon the rights of, restrict, or inhibit anyone else’s use of the website.
• You must not misuse this website, including attempting to commit fraud, hacking, or distributing malicious software.

3. Orders and Payments

• All prices listed on our website are in Australian Dollars (AUD) and include GST unless otherwise stated.
• Orders are confirmed only after full payment has been received.
• We accept payment via Square, or other payment gateways listed during checkout.
• We reserve the right to cancel or refuse any order for any reason, including errors in pricing or product availability.

4. Shipping and Delivery

• Orders for made-to-order items may have specific lead times, which are clearly stated on the product page.
• We currently offer delivery to select areas and in-store pickup from 687 Nicholson Street, Carlton North, Victoria.
• Shipping costs, estimated delivery times, and areas serviced are displayed at checkout.
• We are not responsible for delays caused by shipping providers, natural events, or incorrect delivery information provided by the customer.

5. Returns and Refunds

• Due to the perishable nature of our products, we cannot accept returns or provide refunds for food items unless the product is defective or incorrect.
• In the case of an issue, please contact us within 24 hours of receiving your order.
• Refunds or replacements will be provided at our discretion after review of the complaint.

6. Cancellations

• Orders for made-to-order products, such as cakes, require a minimum of 48 hours’ notice for cancellations.
• Cancellation requests made after this period may not be eligible for a refund.

7. Product Information

• While we take every effort to accurately describe and photograph our products, slight variations may occur, particularly for handmade items.
• Ingredients and allergen information are provided where possible. Please contact us if you have specific dietary requirements.

8. Intellectual Property

• All content on this website, including text, images, logos, and designs, is the intellectual property of Zu-licious Cakes & Sweets and is protected by copyright laws.
• You may not use, reproduce, or distribute any content without our written permission.

9. Limitation of Liability

To the fullest extent permitted by law, Zu-licious Cakes & Sweets shall not be liable for any direct, indirect, incidental, or consequential damages resulting from your use of our website, products, or services.

10. Governing Law

These Terms and Conditions are governed by the laws of Victoria, Australia. Any disputes shall be resolved in the courts of Victoria.

11. Changes to These Terms

We reserve the right to update or modify these Terms and Conditions at any time. Changes will take effect immediately upon posting on our website. Your continued use of the site constitutes acceptance of the updated terms.

12. Contact Us

If you have any questions or concerns about these Terms and Conditions, please contact us:

Thank you for choosing Zu-licious Cakes & Sweets!